Terms & conditions
1. Who we are
This website is operated by Meat Et, 95 Chase Side, London N14 5BU. Contact: info@meat-et.com · 020 3892 0022.
2. Placing an order
An order is an offer to buy. A contract is formed only when we accept it, which is when you see the order confirmation. We may refuse an order — for example if a dish has sold out, the address is outside our delivery area, or we cannot take payment.
3. Prices and payment
- All prices include VAT at the prevailing rate.
- Payment is taken by the methods shown at checkout.
- The minimum order for delivery is £10.
- Delivery is £2.50, free on orders over £15.
- If a price is obviously wrong, we will contact you before preparing the order.
4. Delivery
We deliver to N11, N12, N13, N14, N20, N21, EN4 and EN5. Delivery times are estimates, not guarantees. Please make sure someone is available at the delivery address; if we cannot find you, we will try to reach you by phone.
5. Cancelling and refunds
Food prepared to order is exempt from the usual 14-day cancellation right under the Consumer Contracts Regulations 2013. If you need to cancel, please call us on 020 3892 0022 before we start preparing your order. If something is wrong with your order, tell us the same day and we will put it right — a replacement or a refund. This does not affect your rights under the Consumer Rights Act 2015.
6. Allergens
Everything is prepared in one kitchen with shared equipment, so we cannot guarantee that any dish is free from traces of allergens. If you have an allergy or intolerance, please call us on 020 3892 0022 before ordering.
7. Age-restricted items
We do not sell alcohol or tobacco through this website.
8. Complaints and law
Email info@meat-et.com and we will get back to you as soon as possible. These terms are governed by the law of England and Wales.
Last updated 25 October 2026.